We have put together a list of frequently asked questions, however if you cannot find the question or answer you are looking for please call or email us and we will be happy to help.
You can store your goods or possessions from as little as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily switch to a smaller or larger room whilst in storage if you need to. We are flexible, secure and hassle free and we will help and advise you to make sure you get the best service and value for money.
We take the security of your goods and possessions extremely seriously. We have a staffed reception, alarm systems and 24hr CCTV surveillance. Access to our storage facility is strictly controlled. Also, you are the only one with access to your room, which is locked with a padlock owned by you.
Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. We stock full range of high security padlocks for you to purchase.
The price you pay is determined by the size of the room you need. That's why our commitment to you is that we will get you into the smallest space possible. As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying.
The minimum rental period is one week. You can store for as long as you want, there is no maximum rental period.
The price for storage you are quoted does not include VAT. You will need a padlock to secure your room and your goods will need to be insured whilst they are in storage. A refundable security deposit equal to four weeks storage charge is payable at the commencement of storage and is refunded when you vacate your storage room.
We'll invoice you on a four weekly basis, payable in advance. However, we only ask for fourteen days notice when you vacate your room and we refund to you any unused storage charges.
You are welcome to stay as long as you require.
You can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract. One form of Photo ID.
A photo ID (passport or driving licence) . Payment of a deposit and the first invoice must be made prior to moving in.
We accept also credit and debit cards.
We recommend you insure your goods however, we can also insure your goods under our cover (for a small fee depending on the value of the goods.) Please speak with our customer representatives for more details.
You can come and go as you please, 7 days a week during the store opening hours.
You have to bring your belongings to us. We have ample car parking and large loading/unloading areas. Alternatively, we can recommend van hire or a local removal company to help you with your transportation.
You can easily move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.
We have trolleys and pallet trucks available free of charge for customers use. We also have ground staff to help you move your goods if required.
Yes, we offer flexible contracts for short or long term Self Storage. There is no minimum stay. We guarantee our business customers will have fixed prices for a minimum of 6 months. We do have great business rates available. Please contact us for details.
Yes, we do offer office rental. Please call or email us and we will be happy to assist you.
That is no problem just let us know about the changes and we will extend your booking.
Not yet, but we are working on it!