Call
Hot Line : +94 777 748668
Home  » F & Q
Banner

FAQ

We have put together a list of frequently asked questions, however if you cannot find the question or answer you are looking for please call or email us and we will be happy to help.


What is self storage?

Self Storage is a recent service industry to Sri Lanka. Our Storage centre has a selection of room sizes that you can hire from a locker up to the size of a tennis court or larger, short or long term. You bring your goods or possessions to the storage centre, lock them in the room and come and go as you please during opening hours. You are the only key holder. You can store almost anything unless it is perishable, live or flammable.
We have team who would be delighted to show you around and answer any queries and questions you might have. If it's not convenient to drop in please don't hesitate to contact us by telephone or email.


How does Self Storage work?

You can store your goods or possessions from as little as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily switch to a smaller or larger room whilst in storage if you need to. We are flexible, secure and hassle free and we will help and advise you to make sure you get the best service and value for money.


What kind of security is in Safestore's stores?

 We take the security of your goods and possessions extremely seriously. We have a staffed reception,  alarm systems and 24hr CCTV surveillance. Access to our storage facility is strictly controlled. Also, you are the only one with access to your room, which is locked with a padlock owned by you.


Do I need my own padlock?

 Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. We stock full range of high security padlocks for you to purchase.


How much does it cost to store?

The price you pay is determined by the size of the room you need. That's why our commitment to you is that we will get you into the smallest space possible. As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying.

Estimating the space you need isn’t as simple and straightforward as it looks. It depends on:
- What you need to store 
- How stackable it is 
- What sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions.
We can advise you on how to stack your goods and possessions to make maximum use of the space.
In the meantime, if you would like to get a rough idea of how much space you might need, you can use the size estimator on our Website.


What is the minimum rental period?

 The minimum rental period is one week. You can store for as long as you want, there is no maximum rental period.


What is included in the price - are there any hidden extras?

The price for storage you are quoted does not include VAT. You will need a padlock to secure your room and your goods will need to be insured whilst they are in storage. A refundable security deposit equal to four weeks storage charge is payable at the commencement of storage and is refunded when you vacate your storage room.


Do I pay weekly or monthly?

We'll invoice you on a four weekly basis, payable in advance. However, we only ask for fourteen days notice when you vacate your room and we refund to you any unused storage charges.


How long can I stay?

 You are welcome to stay as long as you require.


How quickly can I move in?

You can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract.  One form of Photo ID.


What do I need to open a contract?

 A photo ID (passport or driving licence) . Payment of a deposit and the first invoice must be made prior to moving in.


What kind of payment methods are available?

 We accept also credit and debit cards.


Do I need insurance?

We recommend you insure your goods however, we can also insure your goods under our cover (for a small fee depending on the value of the goods.)  Please speak with our customer representatives for more details.


How often can I have access to my goods?

 You can come and go as you please, 7 days a week during the store opening hours.


How do I get my goods to you?

You have to bring your belongings to us.  We have ample car parking and large loading/unloading areas. Alternatively, we can recommend van hire or a local removal company to help you with your transportation.


Can I transfer to another room if I need more or less space?

 You can easily move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.


How high are your storage rooms?

 10ft High


Do you have trolleys and moving equipment available?

We have trolleys and pallet trucks available free of charge for customers use.  We also have ground staff to help you move your goods if required.


Do you offer storage for business?

Yes, we offer flexible contracts for short or long term Self Storage. There is no minimum stay. We guarantee our business customers will have fixed prices for a minimum of 6 months. We do have great business rates available. Please contact us for details.


Do you have office facilities?

Yes, we do offer office rental. Please call or email us and we will be happy to assist you.


What if I have booked and my plans are delayed?

That is no problem just let us know about the changes and we will extend your booking.


Can I book online?

Not yet, but we are working on it!